Privacy Policy

We collect the following types of personal information when you interact with our store:

We use your personal information to:

• Process and fulfil your orders, including arranging shipping and delivery.
• Communicate with you about your orders, including tracking updates and delivery notifications.
• Provide customer support and handle returns and refunds.
• Maintain internal records for accounting, tax, and business analysis purposes.
• Send you order-related emails. We do not send marketing emails unless you explicitly opt in.

We only share your information with the following parties, and only as necessary to operate our business:

• Stripe — our payment processor, to securely handle your payment transaction.
• Shipping carriers — to deliver your order to your address.
• Our suppliers in China and Japan — only the details needed to fulfil your order (name, address, and items ordered).
• Google Sheets — order details are logged to an internal spreadsheet for record-keeping and financial reconciliation.
• We never sell, rent, or trade your personal information to any third party.

Your personal information is stored securely on our platform provider's servers. Payment data is handled exclusively by Stripe, which is PCI DSS Level 1 certified. We use encryption and access controls to protect your data. We retain order records for as long as legally required for tax and business purposes.

We use essential cookies to operate the website (such as remembering your cart and language preference). We do not use cookies for third-party advertising or cross-site tracking.

Under Australian privacy law and international regulations such as the GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Opt out of any marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data.