Returns & Refunds Policy

We want you to love your drone. If something isn't right, we make returns simple, fair, and fully refundable — with no hidden charges, no restocking fees, and no video proof required.

30-Day Return Window

You may return any drone within 30 days of delivery for a full refund. Changed your mind? No problem — we accept no-questions-asked returns within the window.

Defective or Damaged Items

If your drone arrives defective or damaged, contact us within 7 days of delivery. We will arrange a prepaid return label and issue a full refund or replacement at no cost to you.

Refund Policy

You receive a full refund of the product price and original shipping. We never offer partial refunds or charge restocking fees. If the item is defective, return shipping is fully covered by us.

How Returns Work

1. Start your return

Initiate a return via our Returns Portal using your order number and email — no need to call or wait on hold.

2. Download your label

Download your prepaid return shipping label instantly. Return shipping is free for defective items and a flat $9.90 for change-of-mind returns — no hidden freight charges.

3. Drop it off

Drop off the package at your nearest post office or courier depot. No appointment needed.

4. Get your refund

We inspect the item within 2 business days of receipt and process your full refund to your original payment method within 5 business days.

Return Eligibility

The item must be in its original condition with all included accessories and packaging.
Batteries must be undamaged. If swollen or damaged, do not return them — contact us for safe disposal instructions.
No video proof of malfunction is ever required — a simple written description is sufficient.
Custom or personalised orders cannot be returned unless defective.

Manufacturer Warranty

All drones are covered by the manufacturer warranty (typically 12–24 months depending on brand). Warranty claims for defects are handled directly through us — just contact support and we will coordinate repair or replacement with the manufacturer on your behalf.

Need Help With a Return?

Our support team is available Monday to Friday, 9am to 5pm AEST. We respond to all enquiries within 1 business day.

Start a Return

Address

Bagot Road

Elizabeth South SA 5112, Australia

Phone

Chat with our support bot (bottom-right corner)

24/7 via chat bot

support@aerialhorizondrones.online

ABN 77 619 033 554